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The package will be delivered within 5 working days, with the exception of remote or hard-to-reach areas, Weekends and holidays excluded.

 

Once the package is handed to the courier, you will receive an email with the tracking number that you can use to monitor the delivery.

 

You can see the delivery status directly from the “My orders” section by typing your email and password before clicking on ‘Past Orders’. Click on the Courier Tracking icon and from here you can access the dedicated section for order tracking where you will see all the relevant information regarding your shipment.

 

If you purchased via PayPal Express Checkout you can access the site by setting up a password directly on our site.

Click on "Login" and then on "Password Assistance" or Click Here.

Enter the email or username used to place the order and set up the password.

Once the new password has been created, you can check the status of your order, return the products, or give consent to receive our newsletter, and always be informed of news and offers.

Italy: 5.00 Euros; for purchases paid with cash-on-delivery 4,00 euros will be added. Click here to see “Payment” section.

Europe+USA: Delivery costs 7.00 Euros 

Free delivery: 

• For orders over 75,00 Euros - to Italy, Europe and USA . In the event of a cash-on-delivery purchase, the fee of €4.00 remains fixed regardless of the total amount of the order.
• Orders sent from a physical store 

• Collection of the order at the affiliated store (For more information Click here ).

We ship to the countries below: 
EUROPE EU: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Principality of Monaco, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden. Duty-free areas are excluded (for example Livigno, Campione d’Italia, Channel Islands, Gibraltar, Canary Islands etc. ) 

USA: only for users with profiles registered in the USA. 
UK: only for users with profiles registered in the UK. 

Restrictions: 
Delivery to: 

  • PO boxes, post offices, hotels or similar organizations unless the recipient is employed at the location; 

  • duty-free areas; 

  • countries not mentioned prior. 

Depending on the delivery location, we use the following courier services: SDA EXPRESS COURIER S.P.A. , GLS ITALY, BRT Corriere Espresso , DHL International.                 

In the event our main warehouse has sold out the selected item, it will be shipped through one of our physically shops here in Italy. When your order leaves you are informed from which shop has been shipped each item.

Collect your order at a shop is very easy. Add items to your basket and at the Checkout select the option and chose the shop nearest you from the dropdown menu.

The shipping of your order at a shop is always for free. At the moment it is not possible to pay by Mark orders for which you ask to collect the parcel at a shop.

NOTE: Click and Collect service is available only at the conventioned shops in Italy and only in the event that the one or more items you are purchasing are shipped from the main warehouse. During the ordering steps, into the Checkout page, you find the available shipping options. If the Click and Collect option is disablied its means that one or more items will be shipped through physically shops and it is not possible to use this service.

Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package. 

Contact us in a timely manner. We will then provide the courier with new delivery instructions. 

If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made. 

We are committed to meeting delivery times but delays can occur when: 

  • The order is sent during a sales or promotional period 

  • A product is stored at a warehouse other than the main one 

  • The order was made on a non-working day 

  • Unprecedented events occur beyond our control 

  • Your package has gone back into storage (delay after delivery could not be received at the specified address) 

Check that you have provided the correct address data and specified the name on any intercom system. In any other case, Contact Us

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We are at your disposal from Monday to Friday, from 9.00 to 18.00.